The products purchased on the site are delivered in mainland France, in the French overseas departments and territories, in the European Union and internationally by carrier (UPS or TNT).
The delivery times offered by the site are given as an indication and may vary depending on the destination. The site declines all responsibility in the event of delivery times greater than the aforementioned times, due to the means of transport.
Orders can be picked up at the Showroom in Paris 16th (Metro Porte Dauphine) or Versailles (the exact addresses will be communicated to you once your order has been confirmed).
For intra-muros Paris, delivery by courier is proposed to the address you have chosen.
Check undertaken prior to order approval
Prior to any order or purchase, Clients should ensure that each product ordered may be delivered without difficulty. The Client should therefore take all necessary measures for proper delivery.
Any difficulty encountered at the time of delivery of products for which the Client is responsible will lead to the Client paying costs for further delivery of the products.
Delivery of products is undertaken at the address indicated by the Client at the time of ordering.
Tariff metropolitan France
We have favored secure shipping methods for your orders. The delivery rate for France is set at € 20 including tax and will be provided by UPS or TNT.
For Paris, a courier delivery service is available at a rate of € 12 including tax.
Europe and world tariff
For Europe, the delivery price is fixed at € 40.
For the rest of the world, € 80.
Delivery lead times
MHC company hereby undertakes to inform the Client of delivery lead times.
Delivery lead times indicated notably depend on the availability of products and time required to created “Bespoke” products or “Made to order” on the Website. The products are most often made to order and require a manufacturing time of a minimum of 3 to 4 weeks from the validation of payment.
Delivery lead times indicated are calculated in working days (except for Sunday and public holidays).
Delivery lead times run from the date of receipt by the Client of an order confirmation email.
In the event of any problem with delivery, MHC company undertakes to make all best efforts to inform the Client of any failure to respect the delivery date.
MHC company may not incur its liability insofar as the delivery delay is due to a case of force majeure.
Checks to be undertaken upon delivery
The Client should perform the following prior to signing the shipping note:
- Check the appearance of the package(s).
- Check the condition of products inside the package(s).
- Check the compliance of products in relation to the shipping note on the one hand and the merchandise ordered on the other.
It is consequently incumbent upon the Client to perform all necessary checks which allow for the compliance of products to be checked upon delivery. This check is deemed to have been made insofar as the Client has signed the shipping note.
In the event of any anomalies being observed, the Client should issue all necessary reserves, which are circumstantiated, legible, as precise as possible (breakage, problems, non-compliance: Product error, different colour and/or dimensions; missing items, etc.) and refuse delivery of the package(s) motivating refusal.
For the purposes of these presents, delivery will be considered as having been made, or the order will be considered as having been delivered when the Client, or a third party who the Client has appointed is in material possession of the products, which will be materialised by signature of the acknowledgement of receipt of the order at the delivery address that the Client indicated in the delivery note.
Where delivery is undertaken by a shipping agent, the Client should issue reserves on the shipping note.
Moreover, the Client also has the option of issuing all precise reserves concerning the products delivered on the delivery note and issuing this to the shipping agent by the latest within three days following the date of receipt.
Failing any precise reserves formulated by the Client, delivery will be deemed as compliant, subject to those guarantees outlined hereunder.
Reservation of ownership and transfer of risks
The transfer of property of ordered products is subject to full and proper payment of the total price.
This clause does not impede transfer of risks pertaining to the products as the responsibility of the buyer from the time of delivery.
For any information, claim or question pertaining to the Terms and Conditions of Sale by correspondence implemented by MHC company or the articles themselves, Clients should contact the customer service team of MHC company France by telephone: +33 6 32 60 48 12 or by email: [email protected] reiterating the order number where applicable.
Right of retractation
MHC company understands that those of its Clients who are dissatisfied with articles ordered may exercise the right of retraction for which provision is made by article L. 221-18 of the Consumer Code under the best possible conditions.
Consequently, the Client may exercise its right of retraction, without having to motivate its decision, up to fourteen (14) days after receipt of the article concerned.
Pursuant to article L. 221-28 of the Consumer Code, the right of retraction may not be exercised over items ordered concerning:
– the provision of goods manufactured in line with consumer specifications or clearly personalised;
– the provision of items which have been opened by the consumer after delivery and which may not be returned for reasons of hygiene or health and safety.
To notify its right of retraction, the client may use the retraction form appearing at the foot of these General Terms and Conditions of Sale, or any other clear and legible declaration.
To return the articles already received, the client should return the articles by post. In this instance, the client should, within fourteen (14) days following notification of its decision to retract, return the article to the following address: MHC company, 94 Bd Flandrin 75116 Paris. Direct return costs for the article will be payable by the Client. It is incumbent upon the Client to provide proof of this return, which presumes that the articles should be returned by recorded delivery, or any other means with a certain data, with costs and risks for return being incumbent upon the Client. Reimbursement will take place within fourteen (14) days following receipt, by MHC, of the returned articles.
Reimbursement of amounts paid for the returned article(s) will be undertaken, depending on the payment method for articles, by crediting the bank account of the client corresponding to the credit card having been used for payment or by a transfer into the client’s bank account. Pursuant to article L. 221-24 of the Consumer Code, additional costs paid by the client and related to the choice of a specific delivery method will not be reimbursed.
It is hereby indicated that no reimbursement is made in store.
Moreover, in the case of a gift, the right of retraction remains as the sole and exclusive benefit of the Client and may under no circumstances be exercised by the recipient of the gift.
In all instances, the Client should return delivered articles in their original packaging, complete (boxes, accessories, protections, labels, booklets, etc.) and accompanied by the return note duly completed as well as a copy of the invoice. Any articles returned incomplete, damaged, deteriorated, sullied or in any other condition which reasonably leaves it to be believed that they have been used or worn, will neither be reimbursed or exchanged and will be sent back.